Custom AI assistants
AI assistants built around your business knowledge, procedures and customer communication. They can answer questions, guide users, retain conversational context and escalate important conversations to a person.
The problem
Businesses accumulate knowledge in scattered places: procedures, product information, internal documents and past conversations. Customers and internal teams alike lose time waiting for answers that already exist somewhere in that knowledge, and repetitive questions consume hours that could go towards higher-value work.
How it works
We build an assistant around the information your business already has, so it can answer accurately instead of guessing. Conversations are kept in context, so a user does not need to repeat themselves, and the assistant is configured to recognise when a query needs a human response rather than attempting to answer regardless.
Capabilities
- Responses grounded in your business content rather than generic answers
- Contextual conversation memory across a session
- AI responses powered by Anthropic Claude
- Configurable handoff to a human operator
- Works alongside document intelligence for source-backed answers
Business use cases
Customer-facing assistant
Answers product, pricing and service questions consistently, day and night.
Internal knowledge assistant
Helps a team find procedures, policies and documented answers without searching manually.
Implementation process
- 1Review the questions, procedures and content the assistant needs to work with
- 2Define the scope of what the assistant should and should not answer
- 3Connect the assistant to the relevant content and communication channel
- 4Test real conversation scenarios before release
Integration considerations
An assistant is only as useful as the information it can draw on, so we review the format and structure of existing content early. Where content lives in documents, we pair the assistant with document intelligence so it can reference source material directly rather than duplicating it elsewhere.
Security and human oversight
Access to underlying content and conversation data is scoped to what the assistant needs, and conversations can be escalated to a human operator at any point rather than resolved automatically by default.
Frequently asked questions
Does the assistant only work from a fixed script?
No. It responds based on the business content it has been given rather than a rigid decision tree, while still staying within a defined scope.
What happens with questions it cannot answer?
Conversations can be handed off to a human operator so nothing is left unanswered.
This capability is demonstrated in the AI Business Assistant Platform.
Discuss this solution
Tell us what you have in mind for Custom AI assistants. We will review the requirements and suggest practical next steps.